At LEMAX, we value your trust. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, interact with us, or make a purchase. By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Provided directly by you during account creation, order placement, or customer interaction, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment details (processed securely through payment gateways; we do not store full card information)

b. Order & Transaction Data

Information about:

  • Products purchased

  • Order history

  • Payment confirmations

  • Delivery information

c. Device & Usage Data

Automatically collected when you browse our website:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited, time spent, and referral sources

  • Cookies, pixels, and tracking tools

d. Communication Data

Messages, emails, or calls you send to our support team.

2. How We Use Your Information

LEMAX uses your information to:

  • Process and deliver orders

  • Manage your account and order history

  • Respond to inquiries and provide customer support

  • Improve our website, products, and shopping experience

  • Send order updates, promotions, and relevant communication

  • Prevent fraud, maintain security, and comply with legal obligations

Marketing messages are sent only if you opt-in. You may unsubscribe anytime.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in

  • Remember your cart items

  • Improve website performance

  • Personalize product recommendations

  • Measure website analytics

You can disable cookies through your browser settings, but some site features may not function properly.

4. How We Share Your Information

We do not sell your personal data.

We may share information only with trusted third parties for legitimate business operations, including:

  • Delivery partners (for shipping orders)

  • Payment gateways (for secure transactions)

  • IT service providers (hosting, analytics, security)

  • Customer support partners

  • Legal authorities (only when required by law)

All partners are bound by confidentiality and data protection obligations.

5. Data Security

We implement strict security measures to protect your data, including:

  • Encrypted payment processing

  • Secure server infrastructure

  • Access controls

  • Regular monitoring for unauthorized access

While we strive to protect your information, no online transmission is 100% secure.

6. Your Rights

Depending on Indian data laws, you have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion of your data (subject to legal retention requirements)

  • Withdraw consent for marketing communication

  • Request information on how your data is used

To exercise these rights, contact us at:
📧 [Add email]

7. Data Retention

We retain your information only for as long as necessary for:

  • Order processing

  • Legal compliance

  • Customer service

  • Business reporting

You may request deletion after your order is complete, unless legally restricted.

8. Links to Other Websites

Our website may contain links to third-party sites. LEMAX is not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

Our services are intended for individuals 18+. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.